Global Accounts Receivable Specialist

Service Corporation International - Wilmington, DE

Full-time

Wilmington, DE

Personal and Laundry Services

About the position

As a Global Accounts Receivable Specialist at our Wilmington, DE location, you will play a crucial role in ensuring the financial health of our organization by managing the collection of past due invoices from our diverse clientele, which includes other companies and law firms. This position is integral to our customer service team, where you will be equipped with the necessary tools and technology to deliver positive outcomes for our clients consistently. Your primary responsibility will be to contact customers to facilitate the payment process, ensuring that all interactions are handled with professionalism and care. In this role, you will be expected to provide excellent customer service to both internal and external clients. This includes utilizing your problem-solving skills to address and resolve customer issues effectively. You will handle incoming customer inquiry calls and generate a specified number of outbound calls to follow up on overdue invoices. Data entry of client information will also be a significant part of your daily tasks, along with emailing statements to clients and educating them about our services. Your ability to communicate effectively, both in writing and verbally, will be essential in fostering strong relationships with our customers and ensuring their satisfaction. We are looking for a candidate who is not only service-oriented but also thrives in a team environment. The ideal candidate will possess a passion for finance and demonstrate confidence when communicating over the phone. Attention to detail is critical, as is the ability to handle sensitive situations with tact and diplomacy. Your interpersonal skills will be vital in interacting with customers and employees at all levels within the organization, making you a key player in our accounts receivable process.

Responsibilities

• Contact customers to ensure payment of past due invoices.
• Provide excellent customer service to internal and external clients.
• Use problem-solving skills to resolve customer issues.
• Process and handle incoming customer inquiry calls.
• Generate a specified number of outbound calls to customers.
• Perform data entry of client information.
• Email statements to clients.
• Educate customers on our services.

Requirements

• Experience in providing excellent customer service.
• A passion for finance.
• Confidence on the phone.
• Excellent problem-solving skills.
• Strong attention to detail.
• Tact and diplomacy in dealing with customers and co-workers.
• Effective written and oral communication skills.
• B2B collections or law firm experience is a plus.
• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization.
• Self-motivator while actively participating in a team environment.