Global Application Engineering Manager

Miraclon Corporation - Saint Paul, MN

Full-time - Mid Level

Saint Paul, MN

Chemical Manufacturing

About the position

The Global Application Engineering Manager at Miraclon is responsible for leading a team that supports product support activities across all technology platforms. This role focuses on managing the Global Application Engineering lab team, driving New Product Introductions (NPI) in collaboration with R&D innovation programs, and developing competitive technical intelligence to align with industry trends.

Responsibilities

• Manage the Global Application Engineering lab team across all Miraclon technology platforms.
• Direct key engineering support activities to drive New Product Introductions (NPI) in collaboration with in-house R&D innovation programs.
• Develop and maintain a robust competitive technical intelligence program.
• Use market and customer analytics to provide input in the development of technology roadmap strategies that align with evolving industry trends.
• Develop and evaluate KPIs to drive value for innovation and customer support programs.
• Implement continuous process improvement initiatives to maximize effectiveness across all application engineering programs.
• Lead the generation of world-class product support resources including on-site training, webinars, documentation, and digital tools.
• Leverage customer feedback to align global/regional projects to strengthen value-selling initiatives.
• Collaborate within cross-functional project teams comprised of sales, regional service, IT, marketing, operations, and R&D.
• Work with outside vendors, channel partners, and external teams to identify, collect, and confirm business opportunities and technical requirements for NPI.

Requirements

• Bachelor's degree or higher in Chemical Engineering, Electrical Engineering, Mechanical Engineering, Material Science Engineering, Chemistry, or relevant science field. Advanced degree preferred.
• 10+ years industry experience.
• Experience in graphic arts/printing industry ideal but not required.
• Expertise in engineering product development, technical customer service, market research, technical sales, and business analytics.
• 5-10 years previous management experience preferred.
• Hands-on, open-minded leadership style with a focus on building relationships with stakeholders and external partners.
• Ability to travel up to 10-25% mostly domestic with some international travel.
• Experience leading cross-functional workstreams.
• Excellent technical writing and communication skills.
• Competency in Microsoft Office and statistical analysis software (Minitab, JMP, etc).