Global Application Engineering Manager

Miraclon Corporation - Oakdale, MN

Full-time - Senior

Oakdale, MN

Chemical Manufacturing

About the position

The Global Application Engineering Manager at Miraclon Corporation is responsible for leading a team that supports product support activities across all technology platforms. This role focuses on managing the Global Application Engineering lab team, driving New Product Introductions (NPI) in collaboration with R&D innovation programs, and developing competitive technical intelligence. The manager will leverage market and customer analytics to inform technology roadmap strategies and implement continuous process improvement initiatives to enhance application engineering programs.

Responsibilities

• Manage the Global Application Engineering lab team across all Miraclon technology platforms.
• Direct key engineering support activities to drive New Product Introductions (NPI) in collaboration with in-house R&D innovation programs.
• Develop and maintain a robust competitive technical intelligence program.
• Use market and customer analytics to provide input in the development of technology roadmap strategies that align with evolving industry trends.
• Develop and evaluate KPIs to drive value for innovation and customer support programs.
• Implement continuous process improvement initiatives to maximize effectiveness across all application engineering programs.
• Lead the generation of world-class product support resources including on-site training, webinars, documentation, and digital tools.
• Leverage customer feedback to align global/regional projects to strengthen value-selling initiatives.
• Collaborate within cross-functional project teams comprised of sales, regional service, IT, marketing, operations, and R&D.
• Work with outside vendors, channel partners, and external teams to identify, collect, and confirm business opportunities and technical requirements for NPI.

Requirements

• Bachelor's degree or higher in Chemical Engineering, Electrical Engineering, Mechanical Engineering, Material Science Engineering, Chemistry, or relevant science field.
• 10+ years of industry experience.
• Experience in graphic arts/printing industry is ideal but not required.
• Expertise in engineering product development, technical customer service, market research, technical sales, and business analytics.
• 5-10 years of previous management experience.
• Excellent technical writing and communication skills.
• Competency in Microsoft Office and statistical analysis software (Minitab, JMP, etc).

Nice-to-haves

• Advanced degree preferred.
• Experience leading cross-functional workstreams.
• Hands-on, open-minded leadership style that values relationship building with stakeholders and external partners.