ServiceNow - Addison, TX

posted about 2 months ago

Full-time - Senior
Addison, TX
5,001-10,000 employees
Professional, Scientific, and Technical Services

About the position

The Global Business Development Manager for the Partner Ecosystem at ServiceNow is responsible for leading strategic initiatives to drive business development within the Service Operations space, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM). This role emphasizes accelerating growth through the Now Platform by leveraging AI and automation capabilities to enhance partner solutions and customer outcomes. The manager will collaborate with various teams to develop and execute go-to-market strategies, enablement programs, and partner engagement efforts to expand ServiceNow's market reach and leadership in Service Operations.

Responsibilities

  • Develop, influence, and execute global go-to-market strategies to drive growth for the Service Operations Business Development Manager team.
  • Lead partners in attaining ServiceNow's Service Operations partner specializations to enhance their go-to-market strategies and service capabilities.
  • Collaborate across internal teams to develop comprehensive partner-driven solutions, ensuring alignment with GPC strategy and ServiceNow solutions.
  • Support execution of partner-led business initiatives, coaching on deal strategies and competitive insights.
  • Strengthen and drive consistency across the partner ecosystem, aligning partners with ServiceNow's Service Operations solutions.
  • Enable, coach, and engage go-to-market teams within ServiceNow and the GPC ecosystem regarding Service Operations strategic priorities.
  • Engage with partners to promote understanding and adoption of their services and ServiceNow's solutions.

Requirements

  • A minimum of 7 years' experience in solution and service-based sales, business development, or product management, preferably within ITSM, ITOM, or related technology fields.
  • Demonstrated experience working within a complex matrix organization, collaborating across teams and regions.
  • Strong understanding of ITIL frameworks, ITSM processes, and the evolving landscape of ITOM, including AI-driven solutions like Machine Learning and Natural Language Understanding.
  • Experience in leveraging IT Operations Management for digital transformation, particularly in areas like APM, DEX, Risk, and Security.
  • Exceptional communication and presentation skills, with the ability to simplify complex concepts for a wide range of audiences.
  • Proven ability to build strong relationships with C-suite executives and key stakeholders.

Nice-to-haves

  • Fluency in additional languages is a plus.

Benefits

  • Flexible work arrangements
  • Inclusive work environment
  • Opportunities for professional development
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