Global Client General Manager

$70,000 - $140,000/Yr

Unclassified - New York, NY

Full-time - Manager

New York, NY

About the position

The Manager, Global Client Group at American Express Global Business Travel is a strategic leadership role responsible for managing client relationships and executing client servicing strategies for a portfolio of accounts. This position focuses on building strong partnerships, optimizing operations, and enhancing the value proposition for clients through innovative solutions and analytics. The role requires a consultative approach to drive client satisfaction and retention while navigating internal processes to deliver value.

Responsibilities

• Serve as the global point person for all client-related items.
• Develop strong partnerships with clients and collaborate closely with operations to resolve issues.
• Employ a consultative approach to drive partnership value for clients and GBT.
• Support the enhancement of the American Express value proposition through consultation and technology road mapping.
• Deliver differentiated value to clients, leading to satisfaction and retention.
• Proactively recognize risks to partnerships and coordinate mitigating actions with internal partners.
• Influence key client decision-makers through effective communication and strategic guidance.
• Responsible for overall global operation strategy and program initiatives.
• Collaborate with clients to develop and administer long-term and short-term operations business plans.
• Lead annual and quarterly global business reviews.

Requirements

• 5+ years of global account/client management experience in the travel industry.
• Extensive customer/client facing experience globally.
• Strong business and financial competence with a proven ability to achieve targets.
• Strong industry knowledge across suppliers, technology, servicing, and multi-market experience.
• Strong influencing and consultative skills with change management ability.
• Adept at learning new technology and strategic account planning.
• Ability to identify business opportunities and optimize customer experience.
• Demonstrated ability to deliver a data-driven, analytical approach to travel programs.
• Strong negotiation skills and executive-level presentation skills.
• Organized, disciplined, and responsive approach.

Nice-to-haves

• Experience with banking/finance companies.
• Experience in bringing value to clients.

Benefits

• Flexible health and welfare insurance plans.
• Retirement programs.
• Parental leave and adoption assistance.
• Travel perks with deals from major travel providers.
• Global tuition assistance and access to over 20,000 courses.
• Leadership courses and internal job openings.
• Wellbeing resources for mental and emotional health support.