About the position
TikTok is the leading destination for short-form mobile video, and we are on a mission to inspire creativity and bring joy. Our global headquarters are located in Los Angeles and Singapore, with offices in major cities around the world. We are seeking an experienced Global Client Solutions Manager (GCSM) to join our Global Agency & Accounts (GA&A) team in Los Angeles. This role is crucial in our Sales team, focusing on meeting objectives and providing exceptional customer service to our clients. The GCSM will be responsible for establishing and nurturing trusted client relationships, driving revenue, and ensuring advertiser satisfaction. This includes negotiating and optimizing complex opportunities while leveraging data and analytics to create tailored solutions for our customers. In this position, the GCSM will manage and grow client relationships with advertisers, conducting regular business reviews and adopting a consultative approach to increase client investments in collaboration with the Sales Team. Building trusted relationships through world-class service is essential, as is the ability to identify and recommend custom solutions and new market opportunities proactively. The GCSM will maintain up-to-date knowledge of TikTok features and trends, serving as an external product expert to educate clients on TikTok's ad solutions and best practices for optimal performance. Collaboration is key in this role, as the GCSM will work closely with Technical Account Managers to monitor and analyze campaign performance, making proactive, data-driven recommendations to optimize advertising strategies. The GCSM will also engage with various internal cross-functional teams, including Ad Ops, Product, and R&D, to ensure successful campaign execution and troubleshoot any client issues. Collecting marketplace feedback and insights will guide our advertising strategy and offerings, while managing custom marketing programs and sponsorships will ensure timely delivery of assets.
Responsibilities
- Manage and grow client relationships with advertisers, conducting regular business reviews and taking a consultative approach to increase client investments.
- Build trusted relationships with clients through world-class service, identifying and proactively recommending custom solutions and new market opportunities.
- Maintain up-to-date knowledge of TikTok features and trends, serving as an external product expert and educating clients on ad solutions and best practices.
- Work closely with Technical Account Managers to organize, monitor, and analyze campaign performance, making proactive recommendations to optimize strategies.
- Collaborate with internal cross-functional teams including Ad Ops, Product, and R&D to ensure successful campaign executions and troubleshoot client issues.
- Collect marketplace feedback and insights to guide advertising strategy and offerings.
- Manage custom marketing programs/sponsorships with other departments and lead custom content campaigns to ensure timely asset distribution.
Requirements
- Minimum 3 years of experience in account management/client services roles in digital marketing, with biddable network experience being a plus.
- Experience working directly with brand or performance advertisers and executing custom branded campaigns.
- Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders.
- Experience in campaign management and setup, with the ability to analyze data and identify insights to assess campaign performance and provide recommendations.
- Experience with ad verification partners (IAS, DV, MOAT).
Nice-to-haves
- Self-starter with critical thinking skills and a fast learner.
- High attention to detail and very organized.
- Experience analyzing campaign delivery and solving technical problems with product and engineering teams.
- Experience working in a fast-paced startup environment.
- Experience working with global partners in different time zones.
Benefits
- Paid parental leave
- Health savings account
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- RSU
- Paid time off
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Paid sick time
