Regeneron Pharmaceuticals - Cambridge, MA
posted 6 months ago
The Business Analysis & Operations Senior Manager will drive consistency across the Global Development (GD) IT team and the broader IT community. This role is pivotal in building relationships and representing Corporate IT at the Cambridge/Boston offices. The individual will partner with key business stakeholders to intake, design, implement, and enhance solutions, including production support. They will work closely with GD IT Business Solution Partners, Agile Delivery, and Operations leads to deliver comprehensive requirements. Additionally, the resource will collaborate with business counterparts, Business Process Owners, Subject Matter Experts, Training, Process & Procedures, and Research IT team members to ensure alignment and effective communication. A typical day in this role may involve functioning as the primary point of contact for GD IT regarding Boston/Cambridge-based needs, partnering with GD and Research business units, and supporting IT teams and vendors. The Senior Manager will be responsible for ensuring that day-to-day operational support meets business expectations and compliance requirements. They will provide direction and subject matter expertise on projects and IT products to effectively manage business user expectations, timelines, budgets, and overall efforts for value realization. The Senior Manager will work collaboratively with GD and Research functions, Corporate IT, and other relevant departments in managing enterprise systems, including the development and adherence to standards and governance. They will develop frameworks to bring together accurate, measurable requirements that drive project outcomes and create flexible processes and frameworks to support both traditional (e.g., waterfall) and hybrid (e.g., agile) delivery methods. Furthermore, they will collect GD IT operational metrics, analyze them, and develop action plans for areas of improvement, while also introducing new ideas, approaches, solutions, and technologies for GD IT. This role may also involve supporting other IT-related needs across the Boston/Cambridge sites.