Global Excellence Manager - Mining Site Performance Management

Caterpillar - Tucson, AZ

Full-time - Mid Level

Tucson, AZ

5,001-10,000 employees

Machinery Manufacturing

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, you'll be at the forefront of mining innovation, working with a team dedicated to pushing the boundaries of what's possible. You'll have the opportunity to make a tangible impact on mining operations worldwide, driving improvements in availability, productivity, and cost-efficiency. Are you ready to take your mining expertise to the next level? Caterpillar is on the lookout for a dynamic and passionate Global Excellence Manager - Site Performance Management to join our team in Tucson, AZ, or Peoria, IL. In this pivotal role, you'll report to the Senior Manager of Site Performance Management within our Mining Center of Excellence. Your mission? To collaborate with Site Performance Managers (SPMs) worldwide, driving improved fleet performance at specific operations around the world.

Responsibilities

• Identify and document the essential knowledge, skills, and tools for SPM success.
• Develop training programs to upskill current SPMs and nurture future talent.
• Collaborate with regional teams on site selection and goal-setting for SPMs.
• Lead global collaboration to share best practices and successful processes.
• Create and maintain standard documents and processes for SPMs.
• Provide coaching on strategy development, customer engagement, and project execution.
• Identify gaps in current tools and support the development of new solutions.

Requirements

• Extensive mining experience and deep understanding of the Caterpillar Site Performance Management Strategy.
• Deep understanding of the knowledge, skills, tools and support needed for SPMs to be successful in the field, including Mining Equipment Management and Maintenance and Repair processes and tools.
• Ability to support development of tools, processes and training to improve SPM Capabilities.
• Knowledge of approaches, tools, techniques for recognizing, and resolving organizational, operational or process problems to drive improved fleet performance at the mine site level.
• Ability to calculate and analyze KPIs to identify areas of opportunity.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, partners, and team members.
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients.

Nice-to-haves

• Experience in/with the Caterpillar SPM Role.
• Experience with Caterpillar rotational / career development programs.
• Experience executing Site Assessments using the Caterpillar Site Assessment tools.
• Experience implementing and executing continuous improvement projects at mine sites.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)