Unclassified - New York, NY
posted about 2 months ago
Full-time
New York, NY
About the position
The Global Operations Manager will play a crucial role in supporting member and customer-focused teams by implementing scalable frameworks and processes. This position aims to enhance program offerings and contribute to provider partnership strategies, collaborating closely with various teams to drive growth in alignment with key objectives.
Responsibilities
- Achieve KPIs related to tier 2 support, provider network growth, and service journey offerings.
- Collaborate with country consultants for capacity planning and alignment with company OKRs.
- Partner with in-country teams to expand the provider ecosystem.
- Lead program expansion in EMEA, covering services such as fertility, adoption, surrogacy, pregnancy, menopause, and low-testosterone.
- Work with Global Operations and cross-functional teams to strengthen the organization's global position in healthcare and family-forming services.
- Implement operational improvements that enhance member and customer experience.
- Partner cross-functionally with teams to meet departmental and company goals.
Requirements
- 6+ years of professional experience.
- Bachelor's degree.
- 2+ years in strategy and operations within EMEA markets (preferred).
- Degree in health-related field; knowledge of women's health, fertility, or hormonal health preferred.
- Experience in provider network strategy and relationship management.
- Strong operational and project management skills, adept at improving processes.
- Ability to navigate ambiguity in fast-paced environments.
- Exceptional attention to detail and adaptability.
- Team-oriented with strong global awareness and cultural sensitivity.
- Excellent communication and organizational skills, capable of simplifying complex topics.
- Additional language skills are a plus.
Benefits
- Full-time position
