Global Intelligence Fusion Center Operations Manager, Executive Director

JPMorgan Chase - New York, NY

Full-time - Senior

Onsite - New York, NY

Credit Intermediation and Related Activities

About the position

The Global Security (GS) Global Intelligence team is dedicated to tracking global threats and providing actionable intelligence. The Operations & Intelligence Fusion Center, a collaborative initiative with Cybersecurity Technology & Controls (CTC), integrates intelligence on threats that span both physical and cyber security domains. This integration enables continuous collaboration and serves as a shared leadership hub for senior security officers. JP Morgan Chase & Co.'s Operations & Intelligence Fusion Center is designed to enhance the operational capabilities of both Global Security and Cybersecurity by co-locating the Global Security Operations Center (GSOC) and the Cyber Security Operations Center (CSOC). This strategic alignment allows for a more cohesive response to threats and fosters a culture of collaboration among security professionals. As the Global Security - Global Intelligence - Fusion Center Operations Manager, Vice President, you will play a pivotal role in overseeing the operational alignment and reporting requirements for the Fusion Center. Your extensive experience in operational environments, coupled with your understanding of both physical and cyber intelligence requirements, will be essential in this role. You will leverage your technical expertise, project management skills, and strong interpersonal abilities to lead processes and manage the technology platforms utilized by the Fusion Center. This position is based in New York City and necessitates daily in-office attendance to facilitate close collaboration with internal partners and to effectively manage the day-to-day operations of the Center.

Responsibilities

• Manage review process for programmatic and operational governance
• Establish and maintain controls environment for the Fusion Center
• Maintain system for data requirements and ingestion with key internal operational partners
• Formalize and track GS and CTC joint operational cadences and workflows
• Support regular production of senior management updates on Center development, activities and engagement
• Develop and regularly report on impact metrics for the Center
• Build Center internal communications strategy
• Perform regular intelligence/case management technology gap assessments
• Build and maintain management system for internal and external visits to the Fusion Center
• Manage agenda and communications for leadership meetings

Requirements

• 7 years relevant professional experience working in a fusion or security operations center setting, with at least 3 years of management experience
• Demonstrated exposure to intelligence cycles related to physical and/or cyber security threats
• Experience in leading large projects, with focus on program governance and documentation of procedures
• Demonstrated experience liaising with Legal and Compliance functions, or their equivalent
• Ability to manage programs in a demanding customer environment that may require off-hours responses
• Experience in developing and handling executive communication (written and verbal)
• Demonstrated negotiation and influence skills with all levels of an organization and in multiple geographies simultaneously
• Experience with the vendor management lifecycle
• Familiarity with ArcGIS or other mapping tools
• Proficiency with MS Office suite and data visualization tools

Nice-to-haves

• Experience establishing a fusion center or intelligence sharing center a plus.