Citizens Bank - Johnston, RI
posted 4 months ago
The Global Markets Operations team within Commercial Operations at Citizens Bank plays a crucial role in supporting Middle and Back Office functions across a variety of Listed and Over-The-Counter (OTC) derivative products. The Client Onboarding team, in particular, is responsible for managing all aspects of client setup and ongoing maintenance within the various operating systems that the team supports. This includes handling all documentation, updates, system changes, and maintenance related to clients. The onboarding function is also tasked with ensuring compliance with all regulatory requirements associated with the bank's status as a registered Swap Dealer. This position primarily focuses on supporting Private Banking commercial clients, which necessitates a tailored, high-touch experience in every interaction to meet the needs and expectations of high-net-worth individuals. In this role, the selected candidate will manage all Global Markets Private Banking customer data within core applications such as ION's Wall Street Systems and Calypso. Responsibilities will include the collection and management of key documentation, data input and configuration, client analysis, and handling internal and external inquiries. The role requires adherence to department Service Level Agreements (SLAs), policies, procedures, and regulatory and risk requirements, all within a fast-paced environment. Additionally, the candidate will be responsible for periodic reporting on productivity, quality, and other ad hoc requirements, ensuring accuracy and timeliness in all deliverables. Exceptional written and verbal communication skills are essential, as the role involves managing sensitive client interactions and providing expedited resolutions when necessary.