Global Product Performance Manager

$82,500 - $187,990/Yr

PayPal - Chicago, IL

Full-time - Mid Level

Chicago, IL

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Global Product Performance Manager at PayPal is a key role within the Enterprise Platform Growth team, focusing on leveraging data analysis and creative problem-solving to enhance merchant performance and drive the adoption of PayPal's products and services. This position requires a deep understanding of the payments ecosystem and involves collaborating with various teams to provide insights and support to top enterprise merchants across different verticals, particularly in the US market.

Responsibilities

• Generate, leverage and scale insights from engagements to empower the broader PayPal organization.
• Proactively source new business opportunities and maintain PayPal's position as a thought leader.
• Influence product prioritization by supporting impact sizing and business case development based on merchant demand.
• Drive adoption and retention of PayPal's products and services through data-driven storytelling and ROI analysis.
• Collaborate with the analytics organization to develop foundational tools and dashboards to scale key learnings.
• Identify proactive client engagement opportunities for the broader enterprise consulting team.
• Illustrate a deep understanding of the payments ecosystem and ecommerce landscape.
• Stay updated on payment trends and their impact on customer business models.
• Support the development of proof points and collateral to drive product adoption.
• Manage partnerships internally and externally to drive client outcomes.

Requirements

• World class strategic and analytical thinking with the ability to put complex ideas into clear frameworks.
• Strong track record in developing strategic insights from quantitative and qualitative data.
• Superior communication skills, both verbal and written, with external client experience.
• Extremely fluent in SQL and data visualization tools (e.g., Tableau, Python).
• At least 5 years of experience in the payments industry, ideally in checkout, issuing, or card processing.
• Strong collaboration skills, with experience working across teams to drive results.
• Bachelor's Degree required; MBA or quantitative degree preferred.

Nice-to-haves

• Familiarity with developer toolkits and integration components such as SDKs and APIs.
• Experience working with product and engineering teams.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Flexible work environment
• Employee shares options