W.R Rosato & Associates - Shrewsbury, NJ

posted 27 days ago

Full-time - Senior
Shrewsbury, NJ
Professional, Scientific, and Technical Services

About the position

The Global Production Support Manager is responsible for developing world-class platforms for our clients' flow and derivative products, which encompass Fixed Income, Futures, Fund, Equity, Credit, Foreign Exchange, Clearing, and Prime Services. This role is unique due to the necessity for highly analytical and flexible systems that facilitate the processing of complex and varied transactions. The Global Production Services team oversees more than 600 applications, providing level 1 and level 2 support. The individual in this position will lead the Americas' responsibility to establish a sustainable organization and infrastructure capable of supporting the dynamic and rapidly growing global businesses. One of the major challenges faced in this role is the rapidly changing landscape of the Global Markets America's business, which necessitates a flexible production services group that can adapt at the same pace as the business demands. As the organization transitions towards an Americas model, rather than an in-country model, achieving global consistency in governance, processes, and tooling becomes essential. This will require close collaboration with other regional managers and systems developed outside of the Americas region. The ideal candidate will possess strong leadership and strategic thinking capabilities, along with excellent relationship, communication, and presentation skills. They will be expected to work effectively with the business, global support teams, and other support groups, such as infrastructure. The role demands experience in managing and delivering large-scale enterprise technology solutions and services, coupled with a proactive 'can do' attitude. The ability to develop, communicate, and execute a long-term vision and strategy is crucial, as is the capacity to produce and implement processes and tools that enhance support effectiveness. Analytical skills are essential for resolving complex, time-sensitive issues, and the ability to assess resource requirements to support systems is also necessary.

Responsibilities

  • Lead the Global Production Services team in providing level 1 and level 2 support for over 600 applications.
  • Develop and implement a sustainable organization and infrastructure to support global businesses.
  • Collaborate with regional managers to ensure global consistency in governance, processes, and tooling.
  • Manage and deliver large-scale enterprise technology solutions and services.
  • Communicate effectively with business stakeholders and support groups, including infrastructure teams.
  • Produce and roll out processes and tools to improve support effectiveness.
  • Analyze complex issues and provide timely resolutions.
  • Assess resource requirements to support various systems.

Requirements

  • 15+ years of experience in Global Markets technology.
  • Proven leadership and strategic thinking skills.
  • Strong relationship, communication, and presentation skills.
  • Experience in managing and delivering large-scale enterprise technology solutions and services.
  • Ability to develop, communicate, and execute a long-term vision and strategy.
  • Analytical skills for resolving complex, time-sensitive issues.
  • Ability to assess resource requirements for system support.

Nice-to-haves

  • Experience in financial services technology.
  • Familiarity with regulatory requirements in global markets.
  • Knowledge of emerging technologies in the financial sector.

Benefits

  • Health insurance coverage.
  • 401k retirement savings plan with matching contributions.
  • Paid time off and holidays.
  • Professional development opportunities.
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