Qualtrics - Provo, UT

posted about 2 months ago

Full-time - Mid Level
Hybrid - Provo, UT
1,001-5,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than just a platform; we are the creators and stewards of the Experience Management category, serving over 18,000 clients globally. Building a category requires grit, determination, and a disdain for convention, but most importantly, it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved together, iterating until the best solution comes to light. You won't have to look for growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who believe that's work worth doing. We are seeking a Global Program Manager to lead our webinar strategy, customer newsletter, operational emails, and various digital adoption initiatives. This role is crucial as the XM Success Team is at the heart of Qualtrics, partnering with our customers throughout their experience journey and helping them unlock the most value from our products and services. As a trusted advisor, you will understand our customers' goals and recommend solutions to the challenges they face. We are looking for scrappy and entrepreneurial individuals to join our group and have a significant impact on customer retention and maturity. If you are creative, a superb communicator and problem-solver, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you've been dreaming about.

Responsibilities

  • Lead the global strategy, execution, and feedback loop around digital events such as webinars, roundtables, and discussion groups.
  • Develop and implement high-value assets to improve customer retention delivered via events, newsletters, and email campaigns.
  • Drive customer success by converting global customers into Qualtrics champions.
  • Own the strategy and execution of our quarterly customer newsletter, delivering key information to customers that enhance overall maturity and product awareness.
  • Analyze event and program performance and report results to leadership in Quarterly Business Reviews, All Hands, and regional meetings.
  • Collaborate cross-functionally to improve overall customer experience, leading to greater satisfaction and loyalty among our clients.

Requirements

  • Bachelor's degree
  • Minimum 2 years of hands-on experience in B2B communication and demand generation
  • Customer Success or digital event coordination experience is a plus
  • Basic proficiency with ZoomEvents or other event management software
  • Experience building and launching email and nurture programs to drive event registration and customer engagement
  • Technically capable, excellent communicator, stellar stakeholder management skills.

Nice-to-haves

  • Experience in a fast-growing tech company
  • Strong analytical skills
  • Creative problem-solving abilities
  • Ability to translate complex technology and business topics into engaging content.

Benefits

  • Competitive salary
  • Performance bonuses
  • Savings investment account
  • Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more
  • Monthly allowances
  • Experience bonus for personal experiences
  • Access to QGroup Communities for support and advocacy
  • Hybrid work model with in-office collaboration three days a week.
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