Global Program Manager Food, Hospitality and Fitness Center

$56,000 - $120,000/Yr

BNY Mellon - New York, NY

Full-time - Mid Level

New York, NY

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Global Program Manager for Food, Hospitality, and Fitness Center at BNY Mellon is responsible for providing program management support for global services in these areas. This role involves managing global programs, ensuring timely reporting of progress, developing and implementing initiatives, and enhancing service quality and effectiveness. The position requires strong communication and leadership skills to manage vendor relationships and internal communications, as well as the ability to analyze operational processes for improvements.

Responsibilities

• Provide program management support for Global Food, Hospitality and Fitness Center Services.
• Assist in managing global programs and engagement initiatives, ensuring accurate and timely reporting of program progress and outcomes from vendors.
• Develop, monitor, and implement global initiatives and projects, evaluating the feasibility of new services or enhancements to existing services.
• Support strategic goals for operational efficiency and productivity to maintain or improve service quality and satisfaction.
• Manage internal communications on a global scale to ensure consistent branding for GCSD Food, Hospitality and Fitness Center communications.
• Analyze current operational processes and performance, recommending solutions for improvement.
• Act as the Engagement Manager for Global Food and Hospitality Services, managing Third Party Governance engagements.
• Manage vendor performance, compliance with contracts, and service level agreements, including Key Performance Indicator Metrics.
• Capture and coordinate issues impacting key stakeholders and liaise with vendors and internal clients to resolve operational issues.
• Utilize Microsoft Office, Smartsheet, and other tools for reporting and metrics.

Requirements

• 5+ years of relevant work experience.
• Superior knowledge in food, hospitality, reception, conference, and fitness center services, as well as project management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Proven ability to develop innovative solutions for increased productivity.
• Masterful organizational, communication, and leadership skills.
• Strong working knowledge of data analysis.
• Collaborative and flexible approach to problem solving.

Benefits

• Highly competitive compensation
• Generous paid leaves including paid volunteer time
• Access to flexible global resources and tools for personal and professional development
• Wellbeing programs to support health and financial goals