Global Program Manager Food, Hospitality and Fitness Center

$56,000 - $120,000/Yr

BNY Mellon - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Global Program Manager for Food, Hospitality, and Fitness Center at BNY is responsible for providing program management support for global services in these areas. This role involves managing global programs, ensuring timely reporting, developing and implementing initiatives, and enhancing service quality and efficiency. The position requires strong communication and leadership skills to manage vendor relationships and internal communications effectively.

Responsibilities

• Provide program management support for Global Food, Hospitality and Fitness Center Services.
• Assist in managing global programs and engagement initiatives, ensuring accurate and timely reporting of program progress and outcomes from vendors.
• Assist in developing, monitoring, and implementing global initiatives and projects and evaluating the feasibility of new services or enhancements to existing services.
• Support strategic goals for operational efficiency and productivity to maintain or improve the quality, effectiveness, and satisfaction of vendor and team service levels.
• Manage internal communications with the GCSD Communications Manager and appropriate contributors on a global scale to ensure a consistent brand for GCSD Food, Hospitality and Fitness Center communications and marketing.
• Analyze current operational processes and performance, recommending solutions for improvement when necessary.
• Act as the Engagement Manager for Global Food and Hospitality Services and manage Third Party Governance engagements, including managing the engagement lifecycle, submitting/updating Inherent risk profiles, and coordinating risk assessments responses.
• Manage and measure vendor performance, compliance with contracts and service level definition documents, management of Key Performance Indicator Metrics and Service Level Agreements, and service model enhancements globally.
• Capture and coordinate issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients.
• Utilize and understand Microsoft Office, Smartsheet, and other tools to build clear and consistent reporting, presentations and metrics on the different initiatives, operations, and client experience.

Requirements

• 5+ years of relevant work experience.
• Superior knowledge in various functions and principles, encompassing food, hospitality, reception, conference, and fitness center services, as well as project management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Proven ability to develop innovative solutions for increased productivity.
• Masterful organizational, communication, and leadership skills, demonstrated by professional success.
• Strong working knowledge of data analysis.
• Collaborative, flexible approach to problem solving.

Benefits

• Highly competitive compensation
• Generous paid leaves including paid volunteer time
• Access to flexible global resources and tools for personal and professional development
• Wellbeing programs to support health and financial goals