Salesforce - Indianapolis, IN
posted 4 months ago
As a Global Readiness Data Cloud Architect at Salesforce, you will play a pivotal role in enhancing the Data Cloud customer experience. This position requires a deep investment in understanding and advocating for the voice of the customer across the Salesforce Customer Success landscape. You will be responsible for surfacing feedback and trends to business partners and directly advocating for solutions that improve the Data Cloud experience. Your work will involve collaborating strategically with Sales, Support, Services, and Success teams to drive clear business outcomes for Data Cloud customers. In this role, you will provide architectural guidance, product expertise, and innovation to partners in Customer Success and Technology & Products. You will work cross-functionally to develop and transition expertise across the organization, creating a sustainable ecosystem that drives success for all Data Cloud customers. Your focus will be on product quality and addressing the most relevant customer challenges, which may include new product/feature early adopter use cases, internal field readiness, and curating implementation standard methodologies. At least 70% of your time will be dedicated to critical initiatives, including providing Customer Success requirements to product owners, driving high-touch customer engagements, and sharing your expertise with Customer Success architects and specialists. The ideal candidate will be adept at quickly building and sharing expertise in new Data Cloud products and features, identifying blind spots, and creating reusable guidance to share with other architects in Customer Success.