Global Regulatory Affairs Program Manager - Organizational Change

Unclassified - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

About the position

The Global Regulatory Affairs Program Manager - Organizational Change at Northern Trust is a pivotal role that focuses on managing the change management plan and implementation efforts for large-scale, enterprise-wide programs. This position is situated within the Global Regulatory Affairs Office (GRAO), which is responsible for enhancing risk management and controls, remediating regulatory and audit findings, and overseeing regulatory affairs. The Program Manager will report directly to the Global Head of Regulatory Program Management and will be tasked with delivering critical strategic capabilities or regulatory changes that impact multiple business units and disciplines executing the GRAO strategy. In this fast-paced environment, the Program Manager must effectively manage multiple priorities while exercising sound judgment in various situations. The role requires the ability to work under pressure, handling a wide array of activities and confidential matters with discretion and meticulous attention to detail. The ideal candidate will have a proven track record of supporting complex change programs, collaborating with diverse, cross-functional teams, and addressing the needs of stakeholders across the organization. Key responsibilities include understanding and managing the program needs for the Organizational Change Management program, ensuring clear communication of expectations, maintaining progress across a portfolio of work, and managing program risks and issues. The Program Manager will leverage established structures by the GRAO PMO to report on key status updates, allocate resources effectively, and ensure timely completion of work. Additionally, the role involves liaising with the program management team and business unit stakeholders to support the delivery of key milestones, utilizing technology and automation to enhance efficiency, and proactively managing dependencies and roadblocks. The successful candidate will also be responsible for developing and controlling deadlines, budgets, and activities related to supported projects, maintaining confidentiality of correspondence and records, and facilitating discussions to reach decisions at stakeholder meetings. Flexibility and agility to adapt to changing program priorities are essential, as is the ability to prioritize and manage multiple projects accurately while delivering high-quality work products with minimal revisions.

Responsibilities

• Manage the change management plan and implementation efforts for large-scale, enterprise-wide programs.
• Communicate effectively to ensure clear understanding of expectations.
• Maintain progress across a portfolio of work and manage program risks, issues, and escalations.
• Leverage central structures established by the GRAO PMO to manage and report key status updates.
• Liaise across the program management team and with business unit stakeholders to support delivery of key milestones.
• Utilize technology and automation to drive efficient delivery.
• Proactively manage dependencies, reusable assets, roadblocks, and learning points.
• Timely escalate and pursue resolution of roadblocks with an ownership mindset.
• Develop and control deadlines, budgets, and activities for supported projects.
• Maintain timely packaging and archival of completed deliverables.
• Demonstrate flexibility and agility to pivot to new program priorities.
• Prepare, lead, and facilitate discussions at working group and stakeholder meetings.

Requirements

• A College or University degree with a deep understanding of project management and portfolio management tools, techniques, and methods.
• 7+ years of experience serving as a Program Manager or in a relevant role.
• Relevant industry knowledge in financial services, regulatory, and/or compliance.
• Technical skills in Outlook, Teams, Microsoft Office 365 suite (advanced with Excel, Word, SharePoint, PowerPoint, MS Project).
• Excellent oral and written communication skills.
• Self-motivated, highly flexible, and adaptable to change.
• Strong analytical and problem-solving skills.
• Results-oriented with strong organizational and time management skills.
• Ability to establish trust-based relationships with stakeholders and lead them towards common objectives.

Nice-to-haves

• Experience with enterprise risk management, financial or non-financial risk.
• Skills in communication, facilitation, interpersonal relations, conflict resolution, and team building.
• Openness to self-learning, improvement, and experimentation.

Benefits

• Flexible and collaborative work culture.
• Opportunities for movement within the organization.
• Access to senior leaders.
• Commitment to community service.