Global Sales Director-Luxury, Lifestyle and Leisure-Midwest (remote opportunity)

Hyatt - Chicago, IL

Full-time - Senior

Remote - Chicago, IL

Accommodation

About the position

Hyatt seeks an enthusiastic Global Sales Director to join our Hyatt Sales Force - Luxury, Lifestyle, and Leisure team where you'll join a team of 21 colleagues who are passionate about what they do. In this role, the Global Sales Director will manage global luxury and lifestyle travel agency accounts and develop new business opportunities to drive market-share growth and premium business to Hyatt's portfolio of hotels. The Director will work in tandem with the LLL team and internal and external stakeholders to create and implement strategic account plans that deliver on the organization's sales strategy, short and long-term strategic objectives, and tactics/initiatives for our Global Luxury, Lifestyle, and Leisure accounts. In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams, where you will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. The primary responsibility of the Global Sales Director includes developing and executing strategic account plans to drive new revenue opportunities and brand awareness across a portfolio of qualified accounts within the luxury and lifestyle segment. Primarily these accounts will be with travel agencies and niche lifestyle concierge organizations. The Director will also be responsible for uncovering new business opportunities in the luxury and lifestyle segment that support Hyatt's portfolio of brands and hotels worldwide. The Director position includes total account management, handling both group and transient travel. This position will be responsible for developing and nurturing long-term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events, and hotel familiarization trips.

Responsibilities

• Manage global luxury and lifestyle travel agency accounts.
• Develop new business opportunities to drive market-share growth.
• Create and implement strategic account plans that align with sales strategy.
• Collaborate with the LLL team and stakeholders to achieve objectives.
• Develop and execute strategic account plans for revenue opportunities.
• Uncover new business opportunities in the luxury and lifestyle segment.
• Handle total account management for group and transient travel.
• Nurture long-term strategic global accounts and relationships.
• Conduct proactive sales missions, tradeshows/events, and familiarization trips.
• Create and maintain strategic account/action plans for each account.
• Support worldwide hotel sales needs based on business priorities.
• Work closely with Hyatt Sales Force colleagues to retain and expand key accounts.
• Pre-qualify and target Key Accounts using analytics tools.
• Be the problem solver for assigned HSF accounts.
• Entertain potential and current customers based on business priorities.
• Ensure high exposure through direct sales solicitation and communications.
• Ensure Sales Contracts follow established Policies and Procedures.
• Maintain awareness of market developments and customer trends.
• Assist hotel representatives with customer engagement activities.
• Manage event budgets and curate branded experiences for events.
• Attend industry events representing Hyatt and acting as a brand ambassador.
• Assist new Hotels in identifying and acquiring potential Accounts.
• Help organize and coordinate strategic familiarization trips.
• Conduct impactful product presentations to increase awareness with Key Accounts.
• Prepare Monthly Activities Reports and Production Reports.

Requirements

• At least 8 years of related industry experience in global or regional sales, or hotel leadership role.
• Experience within hotel sales operations on the property.
• Strong understanding of luxury, lifestyle, and leisure global travel.
• Excellent presentation and networking skills.

Nice-to-haves

• Bachelor's degree preferred.
• Comprehensive knowledge of Hotels and Sales practices.
• Experience with MS Office, Lanyon, Reserve, Opera, Oracle, and Envision preferred.
• Sales and/or operations roles in All inclusive, Luxury, full service and select service properties.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally.
• Flexible work schedules.
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription.
• Discount at the on-site fitness center.
• Global family assistance policy with paid time off following the birth or adoption of a child.
• Financial assistance for adoption.
• Paid Time Off, Medical, Dental, Vision, 401K with company match.