Global Sales Operations Representative (HYBRID)
Revvity - Lafayette, LA
posted 15 days ago
About the position
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Horizon Discovery, a division of Revvity, is an award-winning biotech company headquartered in Cambridge, UK with a global presence across the US, Europe and APAC regions. Using our proprietary gene-editing platform and deep scientific expertise, we design and engineer a diverse portfolio of inspired cell solutions to pharmaceutical, biotech, CRO, diagnostic, clinical laboratory and academic areas across the globe. Revvity has a rewarding and exciting opportunity for a Global Sales Operations Representative. The Global Sales Operations Representative is a support role for our global network of customers, Sales Representatives, and Distributors. The Sales Operations Team plays a critical role in enhancing the efficiency and effectiveness of the sales process across global markets. They are responsible for answering basic sales questions, functionalizing sales strategies, optimizing sales tools, ensuring seamless collaboration between sales and other departments, and ensuring customers receive best in class service and support.
Responsibilities
- Addresses customers' sales inquiries as they are received via phone, email, and webchat, providing first response to customers and routing to other teams when necessary
- Generates quotations for standard products and answers questions on product pricing
- Coordinates with customers, Field Sales and Distributors to organize the requirements and logistics for complex orders and agreements including customer contracts, discount agreements, and punchout catalogs
- Inputs and maintains customer and sales related activities within Revvity's databases (including SFDC) to ensure consistency and accuracy
- Supports Distributors and Field Sales by providing training and assistance on Revvity's sales processes and systems
- Creates and optimizes processes including communication and logistics with internal teams
- Manages and maintains centralized locations for information on sales processes, collateral, templates and resources
- Undertakes relevant project work and additional responsibilities as appropriate and agreed with Line Manager
Requirements
- Bachelor's degree in a life or natural sciences discipline
Nice-to-haves
- Bachelor's degree in biology
- Excellent English skills in both written and verbal communications
- Enthusiasm and a willingness to engage with customers
- Good interpersonal skills with the talent for teamwork
- Exceptional attention to detail and accuracy
- Strong computer skills, minimum intermediate proficiency with MS Office programs
- Independent self-starter who strives to meet and exceed goals
- Experience with Customer Relations Management Systems (Salesforce preferred)
