Global Security Operations Center Manager (GSOC)

Metro One - Union, NJ

Full-time - Mid Level

Union, NJ

Administrative and Support Services

About the position

We are seeking an experienced and proactive GOSC (Global Operations Security Center) Manager to lead and oversee the daily operations of a high-profile Global Security Operations Center. The ideal candidate will be responsible for managing a team of security professionals, implementing strategic security protocols, and serving as the primary liaison between our organization and the client. This role demands exceptional leadership, strategic planning, and a client-focused approach to ensure the safety and security of all assets and personnel.

Responsibilities

• Develop, implement, and maintain comprehensive security protocols and SOPs tailored to client needs.
• Manage and supervise the GOSC team, ensuring adherence to company policies and security standards.
• Oversee training programs, collaborate with the Learning & Development team to enhance training materials, and build role-specific training modules.
• Ensure GOSC operates at peak efficiency, with well-trained staff and up-to-date processes.
• Act as the primary point of contact for the client, building strong relationships with senior leadership and stakeholders.
• Provide detailed reports and regular updates on security operations, including metrics and incident summaries.
• Address client inquiries and proactively identify opportunities to improve service delivery.
• Conduct inspections and audits to ensure adherence to industry standards and internal policies.
• Prepare the team for external inspections and ensure full compliance with regulations.
• Develop and implement emergency response protocols.
• Act as the incident commander during critical situations, ensuring swift and effective resolution.
• Analyze security trends and risks to proactively adapt GOSC strategies.
• Collaborate with internal and external teams to improve operational safety and procedures.

Requirements

• Bachelor's degree in Security Management, Business Administration, or related field (preferred).
• Relevant security certifications (e.g., CPP, PSP) are a strong advantage.
• Minimum of 5 years managing security operations, including at least 2 years overseeing GSOC.
• Proven success in managing high-profile security accounts with strong client relationships.
• Familiarity with advanced security systems and monitoring technologies.
• Exceptional leadership, communication, and organizational skills with the ability to engage high-level executives.
• Ability to make decisive, informed decisions under pressure.
• Proactive mindset and the ability to manage multiple priorities effectively.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and growth.
• Life insurance and employee referral program.
• Flexible work schedules promote work-life balance.