Global Senior Data Center Technical Engineering Manager

CBRE - Jacksonville, FL

Full-time - Senior

Jacksonville, FL

Real Estate

About the position

As a Global Senior Data Center Technical Engineering Manager at CBRE, you will play a pivotal role in delivering technical services for our global data center clients. Your primary responsibility will be to oversee the pricing, delivery, and scope of vendor maintenance contracts while developing market-leading processes and critical operations documentation. You will ensure that all technical services meet client Service Level Agreements (SLAs) and maintain 100% uptime for our clients. This position is integral to the Engineering and Technical Services function, where you will provide support, preventive maintenance, and repairs on various equipment and systems. In this role, you will manage a team of Technical Leaders and Managers, creating and maintaining a set of CBRE Critical Environment technical operational processes and procedures that align with contractual requirements and industry best practices. You will be responsible for managing operations and maintenance for assigned facilities, developing operating and capital budgets, and driving the acquisition of new management contracts. Your role will also involve maintaining ongoing communication with high-profile tenants, clients, owners, facility management teams, and vendors to ensure seamless operations. You will recommend and implement improvements for preventive maintenance programs, create and maintain effective building-specific maintenance and safety procedure manuals, and provide technical support during incidents. Additionally, you will review and approve high-risk emergency operating procedures for clients worldwide, ensuring compliance with necessary legislation and statutory requirements. Your strategic and operational support will be crucial in evaluating and improving technical operational processes and procedures across the global portfolio. This position requires a commitment to health and safety, ensuring that both client and company policies are effectively implemented across all activities. You will present critical facility program results and performance metrics to senior management and perform audits on processes and procedures to identify gaps and risks. Your leadership will be essential in developing operational procedural documents and supporting critical facilities commissioning standards within the accounts. You will also assist in the sales and pricing process for third-party critical facility vendor contracts, ensuring compliance with client contract requirements and performance evaluations.

Responsibilities

• Support the management of a team of Technical Leaders and Managers to create and maintain CBRE Critical Environment technical operational processes & procedures.
• Manage operations and maintenance for assigned facilities and develop operating and capital budgets.
• Drive the acquisition of new management contracts and facilitate the development of as-built drawings.
• Maintain ongoing communication with high-profile tenants, clients, owners, facility management teams, and vendors.
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Create and maintain effective building-specific maintenance and safety procedure manuals.
• Provide technical support during incidents and for client projects.
• Review, comment, and approve high-risk emergency operating procedures for clients worldwide.
• Provide strategic and operational support on process/standards across the Global portfolio.
• Evaluate technical operational processes and procedures with a focus on continual improvement.
• Support the management and production of asset management plans for each client location.
• Ensure compliance with health and safety policies and processes across all activities.
• Present critical facility program and audit results to senior management.
• Perform audits on processes and procedures, including PPM systems and statutory files.
• Oversee the development of operation procedural documents from commissioning documentation and site drawings.
• Support critical facilities commissioning standards within the accounts.
• Assist in the sales and pricing process for third-party critical facility vendor contracts.
• Coordinate performance evaluations, including technical environmental audits and troubleshooting.
• Support the delivery of technical authorizations and ensure global technical training plans are in place.
• Deliver employee training programs to improve awareness of new and existing processes.
• Manage technical library content and structure globally.
• Execute operational and performance risk assessments.
• Lead by example and model behaviors consistent with CBRE RISE values.

Requirements

• Bachelor's Degree in Electrical Engineering preferred with 5 - 8 years of relevant experience; a combination of experience and education will be considered in lieu of a degree.
• 10 years of experience in Data Centers or Critical Facilities is preferred.
• Ability to lead the exchange of sensitive and complicated information and handle problems effectively.
• Leadership skills to motivate the team to achieve operational targets across multiple job disciplines.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills and an advanced inquisitive mindset.
• Knowledge of redundancy levels and their relation to operational risk.
• Knowledge of mechanical and electrical distribution system support and equipment function.
• Understanding of procedures and customer requirements in critical facilities.
• Experience in staffing, selection, training, development, coaching, mentoring, and performance appraisal.

Nice-to-haves

• Experience in project management within data center environments.
• Familiarity with industry standards and best practices in data center operations.
• Certifications related to data center management or engineering.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Paid holidays and vacation time
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs
• Life insurance coverage
• Disability insurance coverage