HP - Spring, TX
posted 20 days ago
Full-time - Senior
Spring, TX
Computer and Electronic Product Manufacturing
About the position
The Global Services Product Manager for Configuration & Deployment at Hewlett Packard is responsible for the strategic development, implementation, and governance of product support and solution portfolios throughout their lifecycle. This role ensures alignment with pricing strategies and seamless service delivery while collaborating globally to implement innovative services and solutions that meet evolving customer demands and drive profitable growth. The position also involves analyzing business performance to identify areas for improvement and mentoring lower-level employees.
Responsibilities
- Plan product support or solution portfolios throughout their lifecycle, ensuring alignment with pricing strategies and seamless service delivery.
- Collaborate across regions and global teams to implement innovative services and solutions to meet customer and market demands.
- Analyze service data to drive increased sales opportunities and leverage data-driven strategies for business growth.
- Represent services within product or solution portfolio core teams and incorporate service requirements into product development stages.
- Conduct thorough business analysis to identify root causes and formulate recommendations for business performance enhancements.
- Lead complex cross-functional initiatives with significant impact on the services business using both technical and business acumen.
- Establish and manage service level agreements to ensure high-quality service delivery.
- Prepare marketing materials to support customer account teams and enhance customer engagement.
Requirements
- Bachelor's degree in Business Administration or related discipline.
- 7-10 years of work experience in service business management, delivery, solution architecting, or business planning.
- Strong communication skills and ability to analyze data effectively.
Nice-to-haves
- ITIL certification
- Experience with Agile methodology
- Knowledge of digital marketing and go-to-market strategies
- Familiarity with key performance indicators (KPIs) and market research.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Paid parental leave
- Paid holidays
- Flexible paid vacation and sick leave
