Global Strategic Operations Manager, Reporting

$88,000 - $112,500/Yr

Uber - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Global Strategic Operations Manager at Uber plays a pivotal role in enhancing the grocery and retail sectors by providing analytical insights and reports that support merchants on the Uber platform. This position involves collaboration with various teams to ensure a seamless experience for merchants, driving continuous improvement in reporting and insights solutions, and delivering data-driven recommendations to leadership. The role requires a blend of analytical capabilities, technical expertise, and strong collaboration skills in a fast-paced environment.

Responsibilities

• Design, develop, and implement tools and processes for business reports and insights for grocery & retail merchants.
• Build and leverage automation solutions to enhance reporting delivery and ensure a seamless merchant experience.
• Drive ongoing enhancements of Uber's reporting and insights solutions to improve merchant experience.
• Conduct in-depth analyses to uncover key insights and synthesize them into actionable recommendations for leadership and cross-functional teams.
• Manage stakeholder relationships across Operations, Product, Finance, Account Management, Support, Policy, Communications, and Legal to ensure accountability and meet deadlines.
• Ensure product launches and new merchant requirements are aligned with data and supported by reporting.
• Produce comprehensive documentation outlining report structures and technical processes.

Requirements

• Bachelor's degree in business analytics, economics, engineering, or a related field.
• 3+ years of experience in business operations or business analytics.
• Proficiency in SQL for data extraction and analysis.
• Experience using Python or R for data extraction, statistical analysis, and process automation.
• Familiarity with data science libraries (pandas, NumPy, matplotlib, SciPy).
• Strong critical thinking, judgment, and decision-making skills.
• Ability to solve complex business problems across multiple teams and product areas.
• Attention to detail with the ability to execute efficiently.

Nice-to-haves

• Master's degree in business, economics, engineering, or a related field.
• Six Sigma certification or experience with methodologies.
• Experience developing and managing business reporting and insights solutions.
• Industry experience in grocery and/or retail.
• Familiarity with Python libraries (e.g., Scikit-learn, pipenv).
• Experience with SFTP and related Python libraries (e.g., gnupg, boto3).

Benefits

• Participation in Uber's bonus program.
• Potential equity award and other types of compensation.
• Various benefits as detailed on the Uber careers benefits page.