Global Talent Development Manager (Hybrid - San Antonio, TX)

Rackspace Technology • San Antonio, TX

398d • Hybrid

About The Position

The Global Talent Development Manager is a strategic leader responsible for enhancing training and development initiatives within the organization. This role focuses on designing and delivering impactful talent development strategies, utilizing analytics to inform decision-making, and ensuring high-quality learning experiences for employees. The position requires a hybrid work schedule, with two days a week in the office, and emphasizes collaboration with trainers and curriculum designers to achieve measurable outcomes on a global scale.

Requirements

• In-depth knowledge of training frameworks such as ADDIE, Bloom's Taxonomy, 70-20-10 model or other relevant models or methodologies.
• Proven experience in designing, developing, and delivering training programs related to various subjects, including onboarding, professional development and leadership development.
• Strong communication and presentation skills, with the ability to engage and motivate a diverse audience and present to an executive audience.
• Excellent organizational skills and attention to detail, with the ability to manage multiple training projects simultaneously.
• Ability to analyze training needs and develop customized solutions that address specific business challenges.
• Proficiency in using various training tools and technologies, including e-learning platforms and multimedia resources, particularly Articulate 360.
• Strong problem-solving skills and a proactive approach to identifying and addressing areas for improvement.
• Ability to build strong relationships with stakeholders and work effectively in a team environment.
• Experience teaching in a multicultural environment preferred.

Nice To Haves

• Advanced certifications in management or training (e.g., ITIL Expert, Certified Professional in Learning and Performance) are not required, but desirable.
• Experience in talent management, training, and development in an IT setting.
• Demonstrate a basic understanding of various IT concepts.
• Possesses a strong stage presence and ability to manage a classroom of adult learners.
• Analytics background with the ability to put data together to tell the right story to an executive audience.
• Design skills and creativity with building decks, videos, and various other content for learners.
• Expertise in Articulate 360, particularly RISE.

Responsibilities

• Develop and deliver comprehensive training programs on onboarding, leadership, technical and professional development.
• Design training materials, including presentations, handouts, and online resources, that cater to various learning styles and levels of experience.
• Assess training needs through consultations with management and staff to tailor training programs to specific departmental requirements.
• Facilitate in-person and virtual workshops, seminars, and one-on-one training sessions to enhance the skills and knowledge of employees.
• Present training initiatives, key insights, and program updates to executive audiences.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments to improve outcomes.
• Stay updated on industry trends and best practices in talent management to ensure training content is relevant and cutting-edge.
• Use and apply AI to training materials.
• Collaborate with other trainers to align training initiatives with organizational goals and standards.
• Provide ongoing support and coaching to employees to reinforce training concepts and address any challenges they may face in applying new skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees