Global Technical Support Engineer

PayPal India Private Limited - Omaha, NE

Full-time - Mid Level

Hybrid - Omaha, NE

About the position

The Global Technical Support Engineer at PayPal is responsible for providing technical support and services to merchants, developers, and internal teams. This role requires a strong understanding of PayPal's products, including PayPal, Braintree, and Hyperwallet, and involves resolving technical and integration issues. The position emphasizes leadership, adaptability, and relationship-building across the organization, with significant interaction through e-ticketing, email, and phone support.

Responsibilities

• Analyze and resolve live technical and integration issues for PayPal products.
• Provide services to PayPal merchants, developers, and internal teams.
• Identify and resolve technical problems related to network issues, connection errors, and payment processing.
• Work directly with developers and merchants on post-integration issues.
• Install and configure payment APIs and commerce products.
• Conduct test scenarios with code, software, hardware, devices, and endpoints.
• Communicate technical issues to PayPal merchants and internal departments.
• Identify irregularities in functionality and unexpected behaviors with PayPal products.
• Develop in-depth technical documents for distribution to PayPal merchants.
• Diagnose and identify issues with APIs, code, services, and network connectivity.
• Support hardware and software involved with merchant payment processing.
• Assist in onboarding merchants with payment processing solutions.
• Participate in on-call rotation for weekends and holidays.

Requirements

• Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or a related field.
• 3+ years of experience in web development using Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
• Experience in creating and troubleshooting web services, such as SOAP and REST.
• Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, and TCP/IP.
• Experience with software application debugging and troubleshooting.

Nice-to-haves

• Strong communication skills, both written and verbal.
• Experience in a customer-facing role.
• Patience and a desire to advocate for customers.
• Ability to collaborate with internal and external partners toward problem-solving.

Benefits

• Flexible work environment
• Employee stock options
• Health insurance
• Life insurance