GM or Chrysler Service Technician

Bruner GM Stephenville - Stephenville, TX

Stephenville, TX

Motor Vehicle and Parts Dealers

About the position

The position requires a dedicated individual who is committed to ensuring customer satisfaction and maintaining high standards of production and quality. The role involves various physical demands and expectations that include regular sitting, standing, walking, bending, and lifting. The individual will be expected to work in an air-conditioned environment and adhere to company policies and procedures while interacting positively with colleagues and customers.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.
• Make 100% productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers, both external and internal.
• Receive service assignments from the service writer or service manager.
• Finish repair work within the allotted time and set goals to increase efficiency.
• Submit parts requests as soon as determined for a particular job.
• Keep the service writer or service manager informed of any supplemental work or delays.
• Aid service writer as needed to write work orders, conduct test rides, and interact with customers.
• Maintain a clean, efficient work area and assist in keeping the shop organized.
• Complete and file proper paperwork after every job completion.
• Keep technical qualifications current by finishing required training programs.
• Ensure the vehicle is cleaner when the job is completed than when dropped off.
• Make each job thorough and complete to reduce return repairs.

Requirements

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.