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GM Service Advisor (Athens TN)
$45,000 - $70,000/Yr
Long Athens - Athens, TN
posted 2 months ago
Full-time
Athens, TN
About the position
The GM Service Advisor position in Athens, TN, is a full-time role focused on providing exceptional customer service in the automotive industry. The advisor greets customers, gathers vehicle information, and recommends necessary maintenance while ensuring clear communication throughout the service process. This role is essential for maintaining customer satisfaction and ensuring the smooth operation of the service department.
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance based on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Requirements
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- CSI focused
Benefits
- 401(k)
- Health insurance
- Paid training
- Paid Vacation
- Unlimited Earning Potential
