GM Service Advisor

Central GMC of Norwood - Norwood, MA

Full-time

Norwood, MA

About the position

Central Buick GMC of Norwood is looking for a motivated and customer-oriented Service Advisor to join their team. This full-time role involves assessing vehicle maintenance and repair needs, recommending service options, and ensuring timely completion of services. The ideal candidate will have a passion for the automotive industry and strong communication skills, working in a fast-paced environment to provide exceptional customer service.

Responsibilities

• Greet customers and listen to their vehicle concerns and needs
• Inspect vehicles and provide accurate and detailed repair estimates
• Educate customers on recommended maintenance and repair services
• Schedule appointments and communicate repair status with customers
• Provide exceptional customer service and address any customer concerns or complaints
• Ensure accurate and timely completion of all repair orders and documentation
• Maintain up-to-date knowledge on all products, services, and promotions offered by the dealership
• Collaborate with technicians and other team members to ensure efficient flow of work within the service department
• Utilize computer systems and software to track customer interactions and vehicle service history

Requirements

• High school diploma or equivalent
• Previous experience in the automotive industry or a related field preferred
• Excellent communication and customer service skills
• Strong attention to detail and ability to multi-task
• Proficient computer skills, including knowledge of service management software
• Ability to work in a fast-paced environment with changing priorities
• Valid driver's license and clean driving record
• Must be able to pass a background and drug test

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance