About the position
The GNOC - NOC Technician B position is a full-performance role within the Government sector, specifically located in Oakton, Virginia. This position is critical for maintaining the operational integrity of the Network Operations Center (NOC). The technician will be responsible for monitoring, troubleshooting, and resolving network issues to ensure optimal performance and availability of services. The role requires a proactive approach to network management, including the identification of potential issues before they escalate into significant problems. The technician will work closely with other IT professionals to implement solutions and improve network reliability. In this role, the technician will be expected to perform routine checks and maintenance on network systems, respond to alerts and incidents, and document all actions taken in the incident management system. The technician will also assist in the development and implementation of network policies and procedures, ensuring compliance with government regulations and standards. This position may involve working with various network technologies, including routers, switches, firewalls, and monitoring tools, requiring a solid understanding of networking principles and practices. The NOC Technician B will also participate in training and development opportunities to enhance their skills and knowledge in the field. This role is essential for supporting the mission of the organization by ensuring that all network services are delivered efficiently and effectively. The technician will be part of a dynamic team that values collaboration, innovation, and continuous improvement in network operations.
Responsibilities
- Monitor network performance and respond to alerts and incidents.
- Troubleshoot and resolve network issues in a timely manner.
- Document all actions taken in the incident management system.
- Perform routine checks and maintenance on network systems.
- Assist in the development and implementation of network policies and procedures.
- Collaborate with other IT professionals to improve network reliability.
- Participate in training and development opportunities to enhance skills and knowledge.
Requirements
- Proven experience in network operations and support.
- Strong understanding of networking principles and practices.
- Familiarity with network monitoring tools and technologies.
- Ability to troubleshoot and resolve technical issues effectively.
- Excellent communication and documentation skills.
- Ability to work in a team-oriented environment.
Nice-to-haves
- Certifications in networking (e.g., CCNA, CompTIA Network+).
- Experience with government or military network operations.
- Knowledge of cybersecurity principles and practices.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid holidays and vacation time.
- Opportunities for professional development and training.
