Gold Coast JCB - Field Service Technician - Miami

About the position

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to be the best service department in the area. We are looking for Technicians that want to grow their careers with a company that will support them and be proud of. Seeking a Mobile Construction Equipment Technician/Mechanic with strong diagnostic skills who can easily communicate with customers. Come grow with us. At JCB, we stand behind our products – and our name. Reporting to the Service Manager, the Service Field Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.

Responsibilities

• Drive to and from customer jobsites or facilities on a company service truck, to perform services on the field.
• Complete and turn in reports that capture all time and work completed, with clear notes.
• Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
• Assist and work with other technicians on complicated jobs and when required.
• Ability to mentor, teach and advise other technicians.
• Complete in shop or on-site system audits and evaluations on machines.
• Assist with customers product clinics, field days, and related promotional events as needed.
• Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
• Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
• Practice and adhere to all safety policies and training.
• Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
• Conduct business in alignment with company’s Mission, Vision, and Core Values.

Requirements

• College degree in Diesel or Technical related field, or equivalent work experience.
• 10+ years of experience as Service Technician or similar position in a heavy machinery, truck, or diesel engine industry.
• Strong written and verbal communications skills.
• Knowledge of heavy machinery, truck or diesel engine industries.
• Strong computer skills to perform diagnostics, complete and submit reports.
• Ability to travel.

Nice-to-haves

• Bilingual: English/Spanish