Golds Gym Assistant General Manager

Gold's Gym - Chattanooga, TN

Full-time - Mid Level

Chattanooga, TN

Amusement, Gambling, and Recreation Industries

About the position

The Assistant General Manager at Gold's Gym is responsible for overseeing membership sales and managing various operational aspects of the gym. This role supports the General Manager and leads the sales team to achieve financial goals while ensuring a clean, friendly, and safe environment for members and staff. The position emphasizes the importance of health and wellness, aligning with Gold's Gym's commitment to cleanliness and customer service.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis.
• Hire, train, and develop sales, kids club, and housekeeping employees.
• Maintain an acceptable level of personal sales production.
• Effectively manage the operations of the gym, including managing gym-controllable inventory and assets.
• Support management with processing cancellations and improving member retention.
• Manage the member feedback process and address concerns in a timely manner.
• Assist the General Manager with bi-weekly payroll and ensure all missed punches are corrected and submitted on time.
• Communicate and follow cash management procedures.

Requirements

• High School diploma with 3 years of professional experience.
• College degree preferred.
• Fitness industry experience preferred but not required.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.

Nice-to-haves

• Experience in the fitness industry is preferred but not required.

Benefits

• FREE gym membership (attend classes for free)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• Verizon Wireless Phone Discount
• 20% Retail/Concessions Discount