Golds Gym General Manager

Gold's Gym - Lenoir City, TN

Full-time - Mid Level

Lenoir City, TN

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Gold's Gym is responsible for overseeing the operational and sales processes of the gym, ensuring high levels of customer service, and maintaining cleanliness and operational standards. This role involves managing staff, monitoring performance, and promoting special events, all while driving sales and maintaining the gym's budget.

Responsibilities

• Manage and maintain the gym's operational budget.
• Oversee the sales process and systems.
• Monitor and evaluate the performance of all gym-related managers.
• Manage the hiring, training, and scheduling of all gym staff.
• Train and mentor subordinates.
• Delegate and evaluate responsibilities of the sales team through the Sales Manager.
• Handle disciplinary actions involving gym employees.
• Provide high-level customer service in a retail environment.
• Make effective decisions regarding customer service issues.
• Plan and promote special events for the gym monthly.

Requirements

• High School diploma with five years of professional experience.
• College degree preferred.
• Fitness industry experience preferred but not required.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
• Excellent verbal and written communication skills.
• Current CPR Certification.

Nice-to-haves

• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.

Benefits

• FREE gym membership (attend classes for free)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• Verizon Wireless Phone Discount
• 20% Retail/Concessions Discount