Golds Gym General Manager

Gold's Gym Fitness - Nashville, TN

Full-time - Mid Level

Nashville, TN

1,001-5,000 employees

About the position

The General Manager at Gold's Gym is responsible for overseeing the operational and sales processes of the gym, ensuring high levels of customer service, and maintaining cleanliness and operational standards. This role involves managing staff, monitoring performance, and promoting special events, all while driving sales and maintaining the gym's budget.

Responsibilities

• Properly manage and maintain gym operational budget
• Oversee the sales process and systems
• Manage, monitor, and evaluate the performance of all gym-related managers
• Monitor the hiring, training, and scheduling of all gym level staff
• Train and mentor subordinates
• Delegate, monitor, and evaluate responsibilities of the sales team through the Sales Manager
• Manage disciplinary actions involving all gym level employees
• Provide and maintain the highest level of customer service in a high volume retail environment
• Make effective decisions regarding customer service issues
• Plan and promote special events for the gym monthly
• Ensure that the facility is clean and operationally sound

Requirements

• High School diploma with five years professional experience
• College degree preferred
• Fitness industry experience preferred but not required
• Ability to direct sales through outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
• Excellent verbal and written communication skills
• Entrepreneurial spirit with open, participative leadership style
• Strong work ethic, integrity, and professional demeanor
• Associate or Bachelor's degree in business or related field with two years of management experience preferred
• Current CPR Certification

Benefits

• FREE gym membership
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• Verizon Wireless Phone Discount
• 20% Retail/Concessions Discount
• Uncapped earning potential with commission for every membership signed up
• Flexible schedules