Golf Customer Service Specialist

$33,280 - $33,280/Yr

iSwing Indoor Golf - Phoenix, AZ

Part-time - Entry Level

Phoenix, AZ

About the position

The Golf Customer Service Specialist at iSwing Indoor Golf is a part-time role focused on providing exceptional customer service to patrons. This position serves as the first point of contact for customers, ensuring their inquiries are addressed and their experience is enjoyable. The role includes responsibilities such as managing appointments, providing technical support, and maintaining the facility, with opportunities for growth into management positions.

Responsibilities

• Opening and/or closing the facility depending on shift time.
• Greeting customers, providing facility tours, answering the phone, and scheduling appointments.
• Managing the check-in and check-out process for customer appointments and golf club rentals.
• Walking customers to their bay, answering questions, and providing in-bay technical support.
• Checking customer identification and serving beer and wine (must be over 18 years of age).
• Cleaning up the golf bays in between appointments and cleaning the facility regularly throughout the shift.
• Performing inventory counts and restocking the bar area, supply closet, restrooms, and merchandise racks.
• Performing other related general office administrative duties as assigned by the manager.
• Maintaining compliance with company policies and procedures at all times.

Requirements

• Knowledgeable about golf, the rules of the game, clubs/equipment, and able to explain ball and club tracking data to customers.
• Must be at least 18 years of age to legally handle and serve alcohol in Arizona.
• Willing to take and pass Arizona Title 4 Liquor training (paid for by the company).
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
• Ability to work under pressure while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion within given parameters.
• Prior customer service, sales, and/or restaurant/bar experience.

Benefits

• Paid training