Golf Shop Attendant (Part Time)

City of Victoria, TX • Victoria, TX

374d

About The Position

The Golf Shop Attendant (Part-Time) is a critical part of the customer service experience at Riverside Golf Course and plays an essential role in customer engagement and for ensuring accurate customer transactions. Excellent delivery of friendly and outgoing customer interaction is essential in this role and sets the tone for our customers' day! Apply today to be part of an 18-hole public golf course that brings some of the best golf to the region. We are willing to work around college/school hours! This is a non-exempt position.

Requirements

• Must have an outgoing personality and be customer service oriented.
• Excellent presentation skills.
• Ability to effectively interact and communicate both orally and in writing.
• Knowledge of basic math skills related to cash handling, credit card transactions, and daily cash receipts.
• Must be available to work weekdays, weekend days, and holidays.
• Knowledge of computers.
• Must be at least 18 years of age or older.
• High school diploma or equivalent required.
• Minimum of one year of previous service-oriented or hospitality industry experience preferred.
• Golf experience preferred.
• Texas Alcoholic Beverage Commission (TABC) Certification required within two (2) weeks of employment.
• A review of your credit report is required and must meet City guidelines.
• Valid Texas driver's license with driving record that meets City guidelines.

Nice To Haves

• Previous service-oriented or hospitality industry experience.
• Golf experience.

Responsibilities

• Positively interact with guests to ensure their visit is a first-class experience from the time of arrival, throughout their golfing experience.
• Process golf fees, merchandise, and concession transactions utilizing Riverside's point of sale software, handling cash and processing credit card transactions, as well as reconciling daily close-outs.
• Actively engage with Riverside's customers on a daily basis with the goal of accurately collecting every customer's profile data such as their name, phone number, zip code, and e-mail address.
• Be available to work morning, afternoon, or evening shifts performing both opening and closing duties utilizing provided operational checklists.
• Assist with answering the phone in assisting customers with the reservation of tee times, answering questions, etc.; maintaining professional and pleasant telephone manners at all times.
• Be knowledgeable with the merchandise for sale in the Riverside golf shop.
• Handle any customer inquiries and/or complaints in a professional and timely manner.
• Assist the Head Golf Professional with supervising and engaging with the Guest Service Attendant staff on a daily basis while on duty.
• Work with and assist the Head Golf Professional to ensure that the golf car fleet, clubhouse grounds, and main clubhouse facilities are consistently clean and free of any unsightly trash or clutter.
• Work with the Riverside Golf Course Staff to constantly monitor the Riverside tee sheet to ensure maximum utilization of each day's business.
• Keep golfers adequately informed of the activities on the golf product and encourage their participation when necessary.
• Be aware of golf course maintenance programs and course conditions on a daily basis.
• Develop dialogue with customers concerning their playing habits at Riverside Golf Course and other golf courses.
• Coordinate and communicate regularly with Riverside Golf Course's Head Golf Professional on all pertinent matters.
• Coordinate with and assist the Beverage Cart Attendants with stocking, restocking, and reconciling inventory and beverage cart transactions.
• Promote and be a steward of the golf course at all times.
• Come to work on time, properly groomed, and in uniform for every scheduled shift.
• Regular attendance at work.
• Performs all other job-related duties as required or as become apparent.

Benefits

• Part-time employees are not eligible to receive the City of Victoria benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED