Government Account Executive - New York City

$104,400 - $188,400/Yr

T-mobile/t-mobile West - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Government Account Executive position at T-Mobile focuses on managing and growing relationships with State and Local Government accounts. The role involves selling services, renewing contracts, enhancing customer satisfaction, and driving revenue while ensuring customer retention. Success in this position is measured through sales performance and adherence to T-Mobile's core values.

Responsibilities

• Utilize contact list to call leads and generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile, review service agreements, and answer questions regarding service.
• Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Perform extensive data entry and system navigation, ensuring accuracy and efficiency.
• Complete continuous training to maintain knowledge of products, services, and sales approaches.
• Meet/exceed all departmental goals and business objectives.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Disburse adjustments and credits as appropriate within established limits.

Requirements

• High School Diploma/GED (Required)
• 2-4 years selling to Government (State and Local) accounts (Required)
• Customer Satisfaction (Required)
• Sales (Required)
• Attention To Detail (Required)
• Communication (Required)
• Presentations (Required)
• Problem Solving (Required)
• Analysis (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)
• Less than 2 years extensive customer service experience (Preferred)
• Less than 2 years business markets sales experience (Preferred)
• Less than 2 years wireless industry sales experience (Preferred)
• Less than 2 years telesales or technical sales experience (Preferred)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs