Government Services Territory Account Manager

Starkey Laboratories - Seattle, WA

Full-time - Mid Level

Seattle, WA

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

The Government Services Territory Account Manager at Starkey Laboratories focuses on driving hearing aid sales within various government and military healthcare facilities. This role is essential for maintaining and expanding market share, building strong account relationships, and managing projects to support sales strategies. The position requires a solid understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively.

Responsibilities

• Increase market share within the assigned territory.
• Manage critical projects to support account strategies.
• Collaborate with the GS audiology account representative to present quarterly business reviews.
• Build relationships with internal and external stakeholders to highlight Starkey's value proposition.
• Maintain and update CRM with relevant contact and account information.
• Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities.
• Manage sales pipeline using sales tools to advance the sales process.
• Establish and maintain customer partnerships to achieve mutual goals.
• Expand and retain the customer base within the territory.
• Provide ongoing support to account contacts, including audiology and product fitting assistance.
• Develop close working relationships with the GS support team, Customer Service, and Credit Representatives.
• Coordinate and enroll customers in training seminars.
• Complete product and sales training to enable effective customer education.
• Conduct in-office training, seminars, and hands-on product training.
• Collaborate with the government services team to provide new products and ongoing training to customers.
• Conduct and support regional training and national symposiums.
• Perform other duties/responsibilities as assigned.

Requirements

• 4-year degree or equivalent work experience
• MS or AuD in Audiology or Licensed hearing instrument specialist required
• Minimum of 2 years' experience in the hearing aid industry
• Proficient with Microsoft Suite
• Salesforce CRM
• Minimal experience with PowerBI
• Proficient in smartphone technology
• Virtual meeting platforms
• Selling skills
• Territory Management
• Business Acumen
• Teamwork
• Product Knowledge
• Strategic mindset