GPO Operations Specialist

$72,200 - $103,290/Yr

Cencora Limited - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

About the position

The GPO Operations Specialist at Cencora is responsible for the development and execution of specific projects related to the ION Large Practice Program (LPP). This role involves assisting with marketing and communication efforts, providing analytics support, and ensuring effective customer relations within the LPP framework. The specialist will work closely with various teams to enhance service delivery and maintain strong relationships with large practice clients.

Responsibilities

• Assist with the creation and maintenance of LPP tracking tools for sales pull through and Report Card compliance.
• Train Relationship Managers (RMs) on LPP specific customer relations tools.
• Work closely with Professional Relations and Corporate Account to oversee service opportunities related to the LPP.
• Travel as required to assist RMs in managing LPP customers and maintaining relationships.
• Track and execute LPP related service contract deliverables as assigned by the Director, Professional Relations.
• Assist in developing marketing content for LPP business/sales meetings.
• Manage additional LPP marketing and communication content, including website and other marketing tools.
• Support the Director, Professional Relations in preparing and managing LPP specific events.
• Provide support to LPP membership for various customer relation needs.
• Assist with the operational management of LPP Advisory Panel and ION Strategic Committee.
• Responsible for financial reporting and management of LPP customers in collaboration with Contracts and Finance department.
• Manage internal communication regarding the LPP.

Requirements

• Bachelor's degree or equivalent combination of experience and education.
• Minimum of 4 years of operations and customer relations experience.
• Experience in creating, implementing, and managing processes to meet company goals.
• Experience in executing marketing and communication plans, including strategic marketing events.
• Strong knowledge of business communication and customer relationship management.

Nice-to-haves

• Experience in marketing and communication plans execution.
• Leadership and decision-making abilities.

Benefits

• Paid parental leave
• Caregiver leave
• Health insurance
• Dental insurance
• Flexible spending account
• Adoption assistance
• Vision insurance