GPO Operations Specialist

$72,200 - $103,290/Yr

AmerisourceBergen - Billings, MT

Full-time - Mid Level

Billings, MT

Merchant Wholesalers, Nondurable Goods

About the position

The GPO Operations Specialist at Cencora is responsible for the development and execution of specific projects related to the ION Large Practice Program (LPP). This role involves assisting with marketing and communication efforts, providing analytics support, and ensuring effective implementation of service opportunities that align with the company's business goals. The specialist will also manage customer relations and support various operational tasks related to LPP.

Responsibilities

• Assist with the creation and maintenance of LPP tracking tools for sales pull through and Report Card compliance.
• Train Relationship Managers (RMs) on LPP specific customer relations tools.
• Work closely with Professional Relations and Corporate Account to oversee service opportunities related to LPP.
• Travel as required to assist RMs in managing LPP customers and maintaining relationships.
• Track and execute LPP related service contract deliverables as assigned by the Director, Professional Relations.
• Assist in the development of marketing content for LPP business/sales meetings.
• Manage additional LPP marketing and communication content, including website content and LPP Informs.
• Support the Director, Professional Relations in the preparation and management of LPP specific events.
• Provide support to LPP membership for various customer relation needs.
• Assist with the operational management of LPP Advisory Panel and ION Strategic Committee.
• Responsible for financial reporting and management of LPP customers in collaboration with Contracts and Finance department.
• Manage internal communication regarding the LPP.

Requirements

• Completion of a four-year bachelor's degree program or equivalent experience.
• Minimum of four years of operations and customer relations experience.
• Experience in creating, implementing, and managing processes to meet company goals.
• Experience in executing marketing and communication plans, including strategic marketing events.
• Strong knowledge of business communication and customer relationship management.
• Innovative with strong leadership and decision-making abilities.
• Excellent communication and time-management skills.
• Ability to execute multiple tasks effectively in a team environment.

Nice-to-haves

• Experience in the pharmaceutical or healthcare industry.
• Familiarity with financial reporting and management processes.

Benefits

• Medical, dental, and vision care.
• Backup dependent care support.
• Adoption assistance and infertility coverage.
• Family building support.
• Behavioral health solutions.
• Paid parental leave and paid caregiver leave.
• Training programs and professional development resources.
• Opportunities for mentorship and participation in employee resource groups.