Graduation Advisor, Office of the Registrar

The University of Montana - Missoula, MT

Full-time

Missoula, MT

Educational Services

About the position

The Graduation Advisor at the University of Montana's Office of the Registrar serves as an advising specialist for undergraduate students nearing graduation. This role involves providing guidance on academic policies, evaluating transcripts, processing graduation applications, and ensuring compliance with university requirements. The advisor will also enhance the graduation advising system and support various functions within the Registrar's Office.

Responsibilities

• Serve as an advising specialist to undergraduate students approaching graduation.
• Provide reference and training related to university academic policies and procedures, general education requirements, and Board of Regent's policies.
• Evaluate pre-Banner and pre-Degree Works transcripts for progress toward completion of university and general education requirements.
• Process major changes and online-only status changes for undergraduate continuing students.
• Receive and enter graduation application information in Banner.
• Perform initial and final degree audits using Degree Works on all undergraduate graduation applications and accurately record earned academic credentials in Banner.
• Process petitions and exceptions in Degree Works while ensuring compliance with UM Catalog policies.
• Assist with training students, advisors, administrators, staff, and faculty on the use of Degree Works.
• Provide exemplary customer service and resolve student issues related to degree deficiencies.
• Coordinate graduation-related correspondence with students and departmental advisors.
• Monitor and improve the Registrar's Office graduation advising system.
• Order diplomas and process requests for replacement diplomas.
• Manage the commencement RSVP system and communications to students with the Events Coordinator.
• Perform commencement day duties as assigned, including physical setup of the ceremony.
• Support other areas of the Registrar's Office as needed.

Requirements

• Two years post-secondary education plus three years administrative experience with detailed work assignments and public contact, or an equivalent combination of education and/or experience.
• Demonstrated experience composing, formatting, and proofing business correspondence and general office materials accurately and professionally.
• Understanding and/or experience maintaining confidentiality in all business and student relations.
• Demonstrated organizational, time-management, and multi-tasking skills with exceptional attention to detail.
• Excellent public relations, interpersonal, and communication skills, providing positive professional customer service.
• Ability to be cross-trained on various Registrar's Office processes and procedures.
• Ability to work with diverse individuals across campus including students, advisors, administrators, faculty, and staff.
• Ability to complete tasks accurately with attention to detail and adapt to changes.
• Excellent verbal and written communication skills.
• Strong skills in operating personal computers and various software programs, including Microsoft Office.

Nice-to-haves

• General knowledge of higher education curricula, policies, and procedures.
• Experience with enrollment and degree auditing software and/or relational databases.
• A baccalaureate degree or an equivalent combination of education and/or experience.
• Banner SIS experience.

Benefits

• Competitive salary
• Full-time work schedule (40 hours a week)
• Monday through Friday, 8:00 am to 5:00 pm, 12 months/year