Grants Pass Honda Nissan Chevrolet Sales Call Center Representative

$52,000 - $65,000/Yr

Grants Pass Automotive - Grants Pass, OR

Full-time - Entry Level

Grants Pass, OR

About the position

Grants Pass Automotive is looking for motivated individuals to join their Sales Business Development Team as a Sales Call Center Representative. This role involves engaging with customers through various communication channels, providing product information, and setting appointments to enhance customer satisfaction and loyalty.

Responsibilities

• Answer customer calls and establish an appointment with the guest.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, text, and live chat scripts and templates.
• Make outbound calls to follow up with customers and set appointments.
• Provide customers with initial product information by answering questions and providing videos and photos of vehicles.
• Use the dealership customer management system to enhance the customer experience, set appointments, and log detailed and accurate notes.
• Follow CRM and store procedures when handling phone calls and emails.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.
• Help the sales department create customers for life.

Requirements

• At least one previous role based in strong customer service experience.
• Strong computer skills and data entry experience, preferred.
• Strong verbal and written skills.
• Strong attention to detail and the ability to multi-task.
• Comfortable with new technology, e.g., texting and recording videos.
• Professional personal appearance.
• Available to work flexible hours on weeknights and weekends.
• Willing to submit to a pre-employment background check and drug screen.

Benefits

• $18/hr + monthly bonus
• Company sponsored health insurance
• Voluntary Dental/Vision
• Life Insurance
• 401k
• Paid Training
• Paid Vacation
• Paid Sick Time
• Employee discounts on products and services
• Fun and friendly work environment