Graphic Designer/Retail Sales Associate/Notary

$27,040 - $31,200/Yr

Postal Annex - Waxhaw, NC

Part-time - Entry Level

Waxhaw, NC

Administrative and Support Services

About the position

As a Part-Time Customer Service Associate at Postal Annex, you will be responsible for providing exceptional customer service in a family-owned packing, shipping, and printing store. This role involves assisting customers with graphic design, custom printing, packaging, and shipping services, ensuring a positive experience through friendly interaction and problem-solving skills. You will also handle operational tasks such as cash transactions and inventory management while maintaining a clean and organized store environment.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Listen attentively to customer inquiries and concerns, offering prompt and accurate solutions.
• Assist customers with custom designs and custom printing options.
• Assist customers in selecting appropriate packaging materials, shipping options, and related services based on their needs.
• Provide information about shipping rates, delivery times, and tracking procedures.
• Skillfully pack and prepare items for shipping, ensuring they are secure and meet shipping regulations.
• Offer advice on proper packaging techniques to customers.
• Knowledgeably explain the various shipping methods available and their associated features.
• Assist customers in completing shipping forms, labels, and customs documentation accurately.
• Maintain a clean, organized, and well-stocked store environment.
• Handle cash transactions, process payments, and maintain accurate records of sales and transactions.
• Assist with inventory management, restocking shelves, and maintaining adequate supplies of packaging materials.
• Provide timely and accurate updates to customers about their shipments, including tracking information and delivery estimates.
• Follow up with customers on delayed or problematic shipments.

Requirements

• High school diploma or equivalent.
• Basic computer skills for data entry and using shipping software.
• Strong communication skills, both verbal and written.
• Detail-oriented with a focus on accuracy.
• Ability to lift and move packages of varying sizes and weights.
• Flexibility in working hours, including weekends and evenings.

Nice-to-haves

• Active Notary is a Plus
• Graphic Design Experience is a Plus (Adobe Suite, Publisher, Printers)
• Previous customer service experience is preferred.
• Familiarity with shipping carriers and their services is a plus.

Benefits

• Employee discount
• Flexible schedule