GROCERY/ASST DEPT LEADER

Kroger - Gloucester Point, VA

Full-time - Entry Level

Gloucester Point, VA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Grocery/Assistant Department Leader plays a crucial role in supporting the Department Manager in the planning, organization, staffing, training, and direction of Grocery Department associates. This position focuses on maximizing store sales and profits while ensuring compliance with company policies and procedures. The role emphasizes customer service and the demonstration of core company values such as respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist the Department Manager in organizing work and filling staffing needs.
• Train and schedule associates to ensure prompt and courteous customer service.
• Respond to customer and associate comments, complaints, and requests professionally.
• Use Computer Assisted Ordering (CAO) to manage inventory and supplies.
• Direct pricing and displaying of merchandise, ensuring proper signage and product rotation.
• Engage associates in effective merchandising techniques and customer service practices.
• Maintain cleanliness and sanitary standards in the grocery areas.
• Provide input on department budgets, goals, and results to the Department Manager.
• Communicate effectively with associates and customers to create a positive impression.
• Promote and implement company initiatives and process improvements.

Requirements

• Willingness to work flexible hours including mornings, afternoons, evenings, nights, weekends, and holidays.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions and handle stressful situations calmly.
• Skills in production, merchandising, and customer service related to merchandise sales.
• Understanding of key components of department operations including managing people, merchandising, and inventory management.
• Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
• Ability to operate power machinery and various job tools.

Nice-to-haves

• Grocery retail work experience or backup manager experience.
• A past work record reflecting dependability and integrity.

Benefits

• Full-time employment with opportunities for career growth.
• Supportive work environment that values diversity and inclusion.