Grocery Clerk

Kroger - Mount Gilead, OH

Part-time - Entry Level

Mount Gilead, OH

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Grocery Clerk position at Kroger focuses on creating an outstanding customer experience through exceptional service. The role involves maintaining a safe and clean environment, assisting the department manager in achieving sales and profit goals, and ensuring adherence to quality assurance standards. The Grocery Clerk is expected to embrace the Customer 1st strategy and promote excellent customer service while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness and review 'sell by' dates.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.

Requirements

• Customer service skills
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Nice-to-haves

• Retail experience