Grocery Department Team Trainer - Full Time

Whole Foods • Malibu, CA

395d • $37,440 - $52,832

About The Position

The Team Trainer at Whole Foods Market plays a crucial role in enhancing the engagement, productivity, and retention of new team members by delivering quality training. This position collaborates with team leadership and other trainers to ensure that new members receive comprehensive training on operational procedures, compliance, food safety, and customer service. The Team Trainer acts as a role model, promoting a positive work environment and customer-focused service.

Requirements

• 6 months of Whole Foods Market experience (or equivalent retail training experience).
• Comfortable speaking with small and large groups and inspiring others.
• Capable of teaching others in a constructive and positive manner.
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market's learning systems.
• Strong communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for high-quality foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with Whole Foods Market's quality goals.

Responsibilities

• Ensures new and ongoing store and team training programs are successfully delivered and completed.
• Works within training deadlines and goals.
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
• Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
• Attends Team Trainer meetings, as scheduled.
• Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
• Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
• Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
• Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
• Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.

Benefits

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Master's degree