Grocery Night Lead

Festival Foods - Eau Claire, WI

Part-time,Full-time - Entry Level

Eau Claire, WI

11-50 employees

Food and Beverage Retailers

About the position

The Grocery Night Lead is responsible for maintaining stock levels in the grocery department, providing exceptional service to guests, and leading the second shift associates. This role involves coaching, training, and ensuring that department standards are met while fostering a positive work environment.

Responsibilities

• Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Second Shift associates
• Assists in the onboarding and training of new associates
• Addresses questions and provides guidance to all Second Shift associates
• Ensures all department standards are being met in the Grocery department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Grocery Department Manager and Second Shift associates to maintain standards and exceed guest expectations
• Assists with writing product orders in the absence of the Department Manager
• Oversees all sanitation within the Second Shift of the department
• Provides exceptional guest services by greeting, finding items and answering questions
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
• Leads evening team huddles to ensure associates are up to date on department and company information
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Requirements

• Ability to deal tactfully and effectively with guests and associates
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety
• Ability to use equipment such as forklift, harness, power jack, walk behind lift, WAV, baler, compactor

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.