Petsense - Hinesville, GA
posted 3 months ago
About the position
The Groomer position at Petsense is a vital role responsible for providing professional grooming services for dogs, utilizing a deep understanding of canine characteristics, grooming styles, and techniques. This position requires a commitment to delivering world-class customer satisfaction, which includes not only grooming but also engaging with pet owners to ensure their needs are met. Groomers are expected to maintain a clean and safe environment for both pets and customers, adhering to all safety standards and procedures. In this role, you will be tasked with various essential duties, including answering phone calls, scheduling appointments, and following up with customers to generate business. You will greet pets as they arrive, report any accidents or injuries to the Store Manager, and follow established bathing and grooming procedures. Groomers must be skilled in clipping dogs' hair according to customer specifications, using electric clippers, combs, and shears, while also ensuring the pets remain calm during the grooming process. Additionally, you will be responsible for maintaining accurate grooming records, cleaning and sanitizing grooming areas, and assisting in store operations as needed. The position requires physical stamina, as you will be on your feet for extended periods, lifting and carrying pets, and using various grooming tools and equipment. Overall, this role is crucial in ensuring that Petsense provides high-quality grooming services while fostering a positive experience for both pets and their owners.
Responsibilities
- Deliver world class customer satisfaction
- Answer phone and schedule appointments
- Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
- Book appointments and greet pets as they come in
- Report all accidents and injuries to the Store Manager promptly
- Follow bathing/grooming procedures as outlined
- Clean ears, clip nails and perform other needed services
- Adhere to customer instruction of clipping pattern desired
- Clip dog's hair according to determined pattern, using electric clippers, combs, and shears
- Comb and shape dogs' coat
- Talk to live animal, or use other non-physical techniques to keep animal calm
- Complete and maintain customer and company forms
- Properly and completely fill out required grooming forms
- Observe all safety rules and procedures and adhere to safety standards
- Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
- Assist in store operations as needed
Requirements
- Minimum of 1-year experience grooming/styling pets
- Comfortable working with dogs and cats
- Must provide own tools (clippers, blades, shears) or be willing to purchase required tools
- High school diploma or equivalent
- Successful completion of Paragon Level 1 & 2 training provided by Petsense
- Ability to read, write, and count accurately
Nice-to-haves
- Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
- Communicate effectively with customers
- Display compassion with animals and treat them accordingly
- Exhibit attention to detail
- Lift and carry pets generally weighing 0-50 pounds
- Work varied hours, days, nights, and weekends as business needs dictate
- Stand and walk for long periods of time
- Safely work around pets and pets' waste
