Ground/Ramp Service Agent

$38,002 - $38,002/Yr

Horizon Air - Portland, OR

Full-time - Entry Level

Portland, OR

Air Transportation

About the position

The Ground Service Agent at Horizon Air plays a crucial role in ensuring the smooth operation of airport services. This position is set in a fast-paced environment where the agent is responsible for various activities related to the airport ramp, which includes loading and offloading luggage and cargo, as well as ensuring that flights run safely and efficiently. The agent will be involved in transporting luggage to different airport locations and distributing essential paperwork to flight crews, such as fuel slips, load plans, cargo manifests, and flight releases. Additionally, the agent will marshal and push back aircraft, prepare weight and balance forms, and ensure load integrity by accurately inputting commodity codes and weights into a data entry system. The role also requires servicing aircraft, which may include lavatory services, potable water supply, aircraft grooming, deicing, and conducting security searches. The Ground Service Agent will operate various types of equipment, including belt-loaders, tugs, air-start units, bag carts, lavatory carts, and deice trucks. In some cases, the agent may be required to execute aircraft tow operations. The position demands flexibility, as the agent will need to work a schedule that includes nights, weekends, and holidays, and may also involve participating in paid training that could require overnight travel. Overall, the Ground Service Agent is integral to creating remarkable experiences for guests and ensuring the operational success of Horizon Air.

Responsibilities

• Load and offload luggage and cargo, transporting to various airport locations.
• Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.
• Marshal and push back aircraft.
• Prepare weight and balance forms and ensure load integrity by inputting accurate commodity codes and weights into a data entry system.
• Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.
• Operate and/or drive multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.
• Execute aircraft tow operations if required.
• Perform other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Valid driver's license.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.

Benefits

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off