Group Benefits Account Manager

Insight Global - Troy, MI

Full-time - Mid Level

Troy, MI

Administrative and Support Services

About the position

The Group Benefits Account Manager at Insight Global is responsible for strategizing and managing employee benefit programs, ensuring effective communication and coordination between clients and carriers. This role serves as a primary point of contact for benefits-related inquiries and involves collaboration with various departments to enhance client experience and satisfaction.

Responsibilities

• Strategize and manage employee benefit programs, including the coordination of the annual open enrollment process.
• Resolve issues that arise during the open enrollment process, establishing a primary relationship with clients and carriers.
• Act as the main point of contact for benefits-related inquiries from clients.
• Collaborate with the Benefits Technology Department to assist clients in using online open enrollment systems.
• Manage client accounts accurately and ensure all deadlines are met.
• Market and secure new business and/or renewal business, either independently or in collaboration with the producer.
• Develop proposals for renewals.
• Conduct meetings with the producer and service teams to ensure service standards are upheld.
• Liaise and collaborate with carriers to ensure client expectations are met.
• Respond to inquiries from the producer and service teams regarding accounts.
• Communicate with clients and respond to their questions about their policies and/or services.
• Cultivate and sustain relationships with clients, carriers, and other agency staff.
• Travel or make visits to insurance companies and/or clients as needed.
• Uphold the confidentiality of client and company information.
• Carry out other duties as assigned that are appropriate to the position.

Requirements

• 3-5 years' experience in benefits or benefit administration with both individual and group clients.
• Life & Health insurance license.
• Strong written and verbal communication skills.
• Proficiency in Excel and Word.
• Organizational skills.